Step 1 — You tell the broker what you want
Make, model, trim, color, lease vs finance, budget. That's it. No salesperson follow-ups, no four hours on a lot trying to figure out what you actually like. Why Coastal does it best: one dedicated point of contact from this first text through delivery — you never get bounced between a sales rep, a finance manager, and a delivery coordinator.
Step 2 — The broker shops every dealer that has it
Instead of you driving to three dealerships in one Saturday, the broker shops the entire regional dealer network at once — by phone, email, and dealer-to-dealer relationships. Dealers compete to be the one that gets the deal. Why Coastal does it best: years of established relationships with California's top-volume luxury and EV dealers means we get fleet-level pricing most brokers can't access, and we surface the real number in hours, not days.
Step 3 — The broker shops every lender
Manufacturer captive (BMW Financial, Mercedes-Benz Financial, etc.) plus credit unions plus major banks. You see all approvals and choose the lowest payment. Why Coastal does it best: we present every approval side-by-side with the actual money factor, residual, and money-down impact spelled out — so you understand exactly why one offer beats another, instead of being told to 'just trust the payment.'
Step 4 — Trade-in gets a real cash value
Your current car gets appraised at actual market value — not the lowball the dealer would use to pad their gross. The trade is picked up the day the new car is delivered. Why Coastal does it best: we shop your trade across multiple wholesale and retail buyers, so the number you get is the top of the market — not whatever the new-car dealer felt like offering.
Step 5 — You e-sign from your phone
All contracts, the credit application, the lease agreement, the registration paperwork — completed digitally. No finance office, no four-square sheet, no $899 surprise. Why Coastal does it best: every line item on your contract is walked through with you before you sign. No mystery fees, no add-ons slipped in, no products you didn't ask for.
Step 6 — The car is delivered to your door
The broker (or partnered dealer) brings the car to your driveway, walks you through it, hands you the keys, and takes your trade. Total time on your end: under 30 minutes. Why Coastal does it best: white-glove home delivery* across California — Los Angeles, Orange County, San Diego, and beyond.
How brokers actually make money
Coastal Motor Group charges a flat broker fee — disclosed up front, on your quote, and only paid once the numbers are agreed upon. You pay nothing just to get a quote. That is not how every broker operates: some charge non-refundable retainers or upfront fees before you ever see a number. We do not. Our fee is transparent, fixed, and owed only after you approve the deal.